Point of sale system
Swoopos is a point of sale system for independent hospitality and retail businesses: the till on the counter, the payments through it, and the back office where the owner finds out how the week went. We worked across the product as part of the team building it.
The problem
Independent operators don't have an IT department. The software has to be obvious enough that a new starter is taking orders inside an hour, and reliable enough that nobody has to think about it during a rush, while still doing the accounting the owner needs at the end of the night.
What we built
Not a feature list, the pieces that had to exist for the product to do what it claims.
The core counter journey: build an order, take payment, print, move on. The path most used has to be the path with fewest steps.
Items, categories and modifiers maintained in one place and reflected on the terminal.
End-of-day and period reporting, so the numbers the operator actually acts on are available without an export and a spreadsheet.
Card terminals, receipt printers and cash drawers: the peripherals that decide whether a POS is usable in a real venue.
They built for the busiest twenty minutes of the day, not the demo. The till stays fast and predictable during a rush, and the reporting we need is there at close without an export. That is the balance independent operators actually need.
Product Lead, SwooposPoint of sale is judged during the busiest twenty minutes of the day. That pushes every decision toward fewer taps, faster feedback and graceful behaviour when a peripheral or a connection misbehaves, rather than toward feature count.
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